While living here

Here you'll find answers to questions our students ask about living in university accommodation, including cleaning, having visitors, registering with a doctor and dentist, and getting support if you need it.

If you've got any other questions, please contact us.

What happens if there is another lockdown?

If there is a local or national lockdown we will continue to support students and, unless told otherwise by public health officials, will continue to follow the National Institute for Health Protection guidance and ask all students to remain in their current accommodation. We will also move to online teaching, learning and assessment, and support.

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Who can I expect to live with?

ARU is home to students from all over the UK and the world, so you’ll live with people from a wide variety of backgrounds. Our accommodation is interfaith, mixed gender and culturally diverse.

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Who will clean my accommodation?

You'll be responsible for cleaning your accommodation, including your bedroom, bathroom and kitchen. We can provide a cleaning rota and support if you're struggling to get your housemates to help out.

We’ll carry out regular inspections and if an area is unsatisfactory, we'll ask you to improve it. If it doesn't improve, we’ll send in a cleaner to bring it up to an acceptable standard but at your expense.

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Can I smoke or use e-cigarettes?

Not in student accommodation. All areas of the accommodation, including bedrooms, are non-smoking. This includes e-cigarettes. Please use the designated smoking shelters outside.

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How will you tell me about repairs and maintenance?

We’ll email you about planned repairs and maintenance work before they take place. We always try to give you at least 24 hours’ notice unless it’s an emergency.

If you need to report any faults or ask for repairs, instructions of how to do this will be in your accommodation. Repairs will be carried out by trained staff or approved contractors during the working day, generally between 9.30am–5pm. You don't need to be in your room while repairs are being done.

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Can I have visitors?

Currently the visitor policy has changed to fit with the Government's COVID-19 restrictions. Tenants living with us will be contacted by email to be kept up to date with our visitor policy.

Once pandemic restrictions end, tenants can have visitors during the day. You'll need to check your tenancy agreement to see how often you can have overnight guests. You're responsible for the actions of your guests, so please make sure they behave!

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Who can I go to for support?

Our Residential Service will be happy to help. We have offices in Cambridge and Chelmsford, open from 9.30am-4.30pm, Monday-Friday.

Our Student Services Team can also offer support on a whole range of issues, from finances and study support, to wellbeing.

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How can I register with a doctor or dentist?

In Cambridge, you can register with our Medical Centre which is on campus in the Mumford Building.

In Chelmsford, you can register with Rivermead Surgery, which is next to the Student Village.

You can also visit the NHS website to find local health services such as doctors and dentists.

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Who can help if I'm being disturbed or not getting on with people?

If you're not getting on with someone living nearby and talking it through with them hasn't helped, contact the staff at your accommodation for help. You can also contact the Students' Union; they may be able to offer advice and mediation.

If you’re being disturbed by noise, it’s important to report the noise to us while it’s happening so we can work out who’s responsible and address the issue with them.

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What happens if I withdraw or intermit?

If you withdraw or intermit (take a break from your studies), your contract for a room in accommodation managed by ARU will be cancelled when you return your key and send a copy of your withdrawal letter to the Residential Service.

If you do not live in accommodation managed by ARU, you will need to discuss this with staff at your accommodation as their policy may differ.

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Can I move out early?

If you decide that you want to move out of your room before the end of the occupancy agreement, you’ll still need to pay your rent.

We suggest you contact the Residential Service, as we may be able to advertise your room. If we find a student who wants to move in, your rent liability will end on the day they move in.

Please speak to staff at your accommodation if you do not live in a room managed by ARU. You can also contact househunting@aru.ac.uk for more help on leaving your room early.

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