Accessibility statement

Accessibility statement for Anglia Ruskin University

This accessibility statement applies to Anglia Ruskin University's main external website aru.ac.uk.

This website is run by Anglia Ruskin University. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • use the site across multiple devices
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • some of our video content does not have captions
  • captions/synchronised transcripts provided with our videos are usually generated by Automated Speech Recognition and although we have endeavoured to ensure the greatest level of accuracy there may be some errors especially with complex technical terms
  • our videos do not have audio descriptions
  • some PDF documents are not fully accessible to screen reader software.

PDF documents that are not fully accessible to screen reader software are:

  • supplementary forms for some of our CPD courses requiring student and employer sign off which remain in PDF format. We are investigating ways to digitise these
  • the Global Sustainability Institute has a number of inaccessible PDF documents; these are not business critical
  • a series of PDFs to support NHS staff who mentor our healthcare students. Some of these are inaccessible. These are updated on a regular basis and we will ensure new versions are accessible.

Feedback and contact information

  • If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille contact us at accessibility@aru.ac.uk with the URL of the page you need in a different format.
  • We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: accessibility@aru.ac.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Anglia Ruskin University is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Some of our video content does not have captions. This fails WCAG 2.1 success criterion 1.2.2 (captions (pre-recorded)). We plan to include captions on all new videos uploaded from 23 September 2020.

Some of our video content does not have an audio description or media alternative. The fails WCAG 1.2.3 (Audio Description or Media Alternative (Prerecorded)). Fixing this has been assessed as a disproportionate burden.

Non compliance with the accessibility regulations

On some pages WAI-ARIA landmarks are not named. This fails WCAG 2.1 success criterion 1.3.1 (Info and relationships). We are undertaking work now and plan to fix this by January 2023.

On a small number of pages there are heading tags which are missing text. This fails WCAG 2.1 success criterion 1.3.1 (Info and relationships). We are undertaking work now and plan to fix this by August 2022.

On some pages the ID used for an element is not unique. This fails WCAG 2.1 success criterion 1.3.1 (Info and relationships) and success criterion 4.1.1 (Parsing). Since this issue was first identified we have updated a number of pages. We are continuing work now and plan to fix this by August 2022.

On a small number of pages, a scroll arrow in a carousel is not accessible using a keyboard. This fails WCAG 2.1.1 (Keyboard). The carousel code is provided by a third-party supplier and embedded into our site. We have engaged with the supplier and they are investigating further; they note that they aim to meet WCAG 2.1 Level A and AA conformance. We have an agreement with the supplier that runs until March 2023.

On some pages, a live chat box – once opened – cannot be minimised or closed using a keyboard. This fails WCAG 2.1.1 (Keyboard). The chat box is provided by a third-party supplier. We have an agreement with the supplier that runs until February 2023.

On a small number of pages that include contact or booking forms, we use the reCAPTCHA security device (version 2). This can help to confirm that form submissions are genuine, rather than from bots or malware. The reCAPTCHA device is designed and owned by Google. The current colour contrast may make it difficult for someone with sight loss to see the content properly. This fails WCAG 1.4.3 (Contrast - minimum). We are investigating the possibility of using reCAPTCHA version 3. We plan to complete our investigation in July 2022.

Disproportionate burden

Some of our video content does not contain audio descriptions.

An example could be a video about a particular course, for example a Course Leader discussing some of the things that students will learn on the course. This information is spoken and conveyed through subtitles. Similar, detailed information is given on the course page itself. Typically, the video will appear on the course page, so visitors will not need to navigate away to access this information.

The video may include some incidental footage of our campuses. For example, the Course Leader may be seen walking into a building or sitting in a particular room. A visitor to the website can find information about our campuses through a dedicated suite of campus pages. All our course pages contain direct links to relevant campus pages.

We've assessed the cost of implementing audio descriptions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make an assessment on an ongoing basis as new video content is commissioned.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

  • There are a series of PDFs on our 3rd Sector Future pages from conferences run between 2014 & 2017 which do not meet requirements. These are not business critical and we are not obliged to fix these as they were uploaded before 23 September 2018
  • There are a series of back issues of the Faculty of Science and Engineering research magazine 'First' which are not fully accessible to screenreaders. These are not business critical and we are not obliged to fix these as they were uploaded before 23 September 2018

Any new PDFs or Word documents we publish will meet accessibility standards.

What we’re doing to improve accessibility

We have a rolling programme of updating the content and design of this website in accordance with the guidelines set out by the WCAG. We will continue to assess and improve our accessibility based on these guidelines, user testing and user feedback. We use the Siteimprove tool to monitor and report on our site to aid in identifying and prioritising issues which need to be resolved.

Preparation of this accessibility statement

This statement was prepared on 25 October 2019. It was last reviewed on 19 May 2022.

This website is continually monitored by the Siteimprove tool, which reports any errors it finds. Errors are either addressed immediately or reported for further investigation. We supplement this with periodic manual audits.