Who to ask

Find out who you can talk to about any issues you experience while living in student accommodation.

Chelmsford Student Village


Peter Taylor House

Anastasia House

Collier Road houses

University houses

Guest Road, Gwydir Street, Hertford Street, Mill Road, Catherine Street, Thoday Street, Great Eastern Street

Beche Road, Golding Road, Tenison Road, Abbey Road, Fanshawe Road, Radegund Road, Coleridge Road, Elizabeth Way

Anglia House (Yugo)

  • Manager: Victoria
  • Contact details: victoria.witheridge@yugo.com or 01223 612135
  • Office opening hours: 7am–6pm
  • Anglia House office: 01223 612135
  • Report non-urgent repairs: 07818 553429
  • Internet issues: support@ask4.com or 0114 303 3232
  • Launderette issues: 0800 092 4068


  • Manager: Kelly
  • Contact details: email CB1@crm-students.com or call 01223 611229
  • CB1 office opening hours: Monday–Friday, 9am–5pm
  • CB1 caretaker: 01223 612010 or 07970 234989 (for emergencies outside of the above times)
  • Report non-urgent repairs: log on to the CRM accommodation portal or raise the issue in person at the CB1 Office
  • Internet issues: call Ask4 0114 3033200
  • Launderette issues: Circuit on 01422 820360 Monday–Friday, 8.30am-5pm

The Railyard

  • Manager: John
  • Contact details: email info@therailyard.co.uk or call 01223 363333
  • The Railyard office opening hours: Monday–Friday 8am–6pm, Saturday 1pm–6pm
  • Emergency contact details: call 01223 363333 (for emergencies outside of the above times)
  • Report non-urgent repairs: log a maintenance request via your Railyard online account, at The Railyard reception or call 01223 363333
  • Internet issues: Glide on 0333 123 0115
  • Launderette issues: call Circuit Laundry 0800 092 4068. Quote site reference number displayed on red sign in the laundry room.

Sedley Court


Other useful Residential Service contacts

All campuses

Residential Service Manager: Paul Harris
Cambridge Residential Service: cambaccom@aru.ac.uk
Chelmsford Residential Service: essexaccom@aru.ac.uk
Private Sector Team: househunting@aru.ac.uk