Complaints

Where you are dissatisfied with how we have responded to a request handled by us under the Freedom of Information Act, The Environmental Information Regulations or the Re-use of Public Sector Information Regulations, you have the right to ask us to reconsider our approach and generally challenge our handling of you request.

You also have the right to appeal to the regulator (The Information Commissioner’s Office)

If you feel dissatisfied with the outcome of a request, or the manner in which it was handled, you have the right to appeal against the decision.  You should contact us at foi@aru.ac.uk and tell us what it is that you are dissatisfied with.

We aim to respond to you within 20 working days. The law allows us to respond within a ‘reasonable’ period, therefore if we do need to take longer, we are permitted to do so. We will advise if that is the case and provide an estimated date of responding.

The ICO is responsible for promoting best practice and ensuring Public Authorities comply with information law.  The ICO will not usually accept a complaint for review unless we have gone through our complaints process first.

The ICO can be contacted through the following means (we will advise you of this again when we respond to your complaint):

Online
Via the ICO website

Post
The Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF