Frequently asked questions

How can I travel from the airport to ARU?

We will be offering an airport transfer from Heathrow airport on 7 September. To book please read our airport pick up information.

If you are arriving on a later flight or a different day you can find all the travel options in Part 2 of the Pre-departure guides below.

When can I move into university accommodation?

After you have accepted your offer of accommodation our Residential Service office will inform you when you can move in.

What happens if I arrive at my university provided accommodation outside the hours of 9am-5pm?

If possible try your best to arrive between 9am-5pm. If you know you will be arriving after 5pm contact our Residential Service office so that arrangements can be made for you to collect your keys.

If you unexpectedly arrive out of these hours (for example, if your plane is delayed) then you should go to our Security Office on campus, or call +44 (0)1245 495918. Use +44 from outside the UK or the (0) in the UK before dialling the number.

How can I find my own accommodation?

If you would like to find accommodation in the private sector (not University accommodation) our Residential Service can offer help and guidance.

How do I complete my registration with ARU?

From mid-August we send students their unique user name and password so that you can register online before arriving. Within five days of completing your registration you can see your timetable.

How do I collect my Biometric Residence Permit Card (BRP) – non EU student visa holders only?

If you chose ARU as your ACL (Alternative Collection Location) when you applied for your visa, your BRP will be sent directly to ARU. You can collect it from us when you collect your ARU ID card – remember to bring your passport with you as ID.

How can I get my student email address?

Once you have registered/enrolled you will be able to access your ARU email account.

Should I tell ARU when I will be arriving in the UK?

Yes, go onto CAS Shield and update your arrival details as soon as you have booked flights.

My arrival in the UK may be delayed – what should I do?

It is important that you contact the International Office if you know that you will be delayed. Email

How do I register with the police?

Some students from outside the European Economic Area must register with the police on arrival. Your visa in your passport will clearly indicate if police registration is necessary for you. The International Office will help you book an appointment. See our pre-departure and arrival guides for more information.

COVID-19: Travelling to the UK from another country

Please follow the guidance on the UK Government website.

When you travel to England, you:

  • do not need to complete a UK passenger locator form before you travel
  • do not need to take any COVID-19 tests before you travel or after you arrive
  • do not need to quarantine when you arrive

This applies whether you are vaccinated or not.