Frequently asked questions

A list of the most frequently asked questions about starting your studies at Anglia Ruskin University (ARU).


Is the country I am travelling from on the UK travel red list?
You can check the countries on the red list on the UK Government website.

What are the rules for travel from a Red list country?
Before you travel to England:

You must do this even if you are fully vaccinated. Read more about taking a COVID-19 test before you travel to England.

When you arrive in England you must quarantine in a managed hotel, and take 2 COVID-19 tests. You must do this even if you are fully vaccinated.

You can find all of the latest guidance relating to travel from red list countries on the UKL Government website.

Will ARU help with quarantine hotel costs?
Yes, ARU will contribute £1,000 towards your quarantine hotel costs if you are travelling from a red list country and have to quarantine in a managed hotel. £1,000 will be reimbursed to you after you complete your registration on campus and upon completion of a refund request form and evidence of payment from the quarantine hotel. This is for new students only and not applicable for exchange and one-semester Study Abroad students and current students returning to the UK.

Travelling to ARU

How can I travel from the airport to ARU?
Please find all of the travel options in Part 2 of the pre-departure guides below.


When can I move into University accommodation?
After you have accepted your offer of accommodation our Residential Service office will inform you when you can move in.

What happens if I arrive at my University provided accommodation outside the hours of 9am-5pm?
If possible try your best to arrive between 9am-5pm. If you know you will be arriving before after 5pm contact our Residential Service office so that arrangements can be made for you to collect your keys. If you unexpectedly arrive out of these hours (for example, if your plane is delayed) then you should go to our Security Office on campus, or call +44 (0)1245 495918. Use +44 outside the UK or the (0) in the UK before dialling the number.

How can I find my own accommodation?
If you would like to find accommodation in the private sector (not University accommodation) our Residential Service can offer help and guidance.

When you come to the UK you have to provide an address when you complete your passenger locator form. We recommend that you start looking for a accommodation as soon as you have paid your tuition fee deposit.

Registering as a student

How can I get my student email address?
Once you have registered/enrolled you will be able to access your ARU email account.

How do I complete my registration with ARU?
Closer to enrolment date we send you a user name and password so that you can register online before you arrive. Within five days of completing your registration you can see your timetable. If you download our ARU app you can see your timetable on your phone or tablet.

How do I collect my Biometric Residence Permit Card (BRP)?
If you chose ARU as your ACL (Alternative Collection Point) when you apply for your visa, your BRP will be sent directly to ARU. You can collect it from us.

Arrival in the UK

My arrival in the UK may be delayed – what should I do?
It is important that you contact the International Office if you know that you will be delayed. Email

Should I tell you when I will be arriving in the UK?
Yes, let us know as soon as you have booked flights. Don't forget to visit the UK Government website for the latest travel advice and email with your date of arrival.

How do I open a UK bank account?
After you have fully registered can you open an account, guidance will be given during orientation.

How do I register with the police?
Some students from outside the European Economic Area are required to register with the police on arrival. Your visa in your passport will clearly indicate if police registration is necessary for you. If so, upon your arrival in the UK, you must register with the police within seven days, and the International Office will help you. See our pre-departure and arrival guides for more information.

More information

To find out more about entering the UK, vaccinations and our plans for next trimester read our extra guidance.

Arrival guides

Pre-departure guide – Part 1: Planning your arrival

Pre-departure guide – Part 2: Arriving and living in the UK

Arrival guide – Cambridge

Arrival guide – Chelmsford