Frequently asked questions

A list of the most frequently asked questions about starting your studies at Anglia Ruskin University (ARU).

How can I travel from the airport to ARU?

Please find all of the travel options in Part 2 of the pre-departure guides below.  

When can I move into University accommodation?

After you have accepted your offer of accommodation our Residential Service office will inform you when you can move in. 

What happens if I arrive at my University provided accommodation outside the hours of 9am-5pm?

If possible try your best to arrive between 9am-5pm. If you know you will be arriving before after 5pm contact our Residential Service office so that arrangements can be made for you to collect your keys. If you unexpectedly arrive out of these hours (for example, if your plane is delayed) then you should go to our Security Office on campus, or call +44 (0)1245 495918. Use +44 outside the UK or the (0) in the UK before dialling the number.

How do I open a UK bank account?

Only after you have fully registered can you open an account, guidance will be given during orientation.

How can I get my student email address?

Once you have registered/enrolled you will be able to access your ARU email account.

How do I complete my registration with ARU?

Closer to enrolment date we send you a user name and password so that you can register online before you arrive. Within five days of completing your registration you can see your timetable. If you download our ARU app you can see your timetable on your phone or tablet.

How do I register with the police?

Some students from outside the European Economic Area are required to register with the police on arrival. Your visa in your passport will clearly indicate if police registration is necessary for you. If so, upon your arrival in the UK, you must register with the police within seven days, and the International Office will help you. See our pre-departure and arrival guides for more information.

Pre-departure guide – Part 1: Planning your arrival

Pre-departure guide – Part 2: Arriving and living in the UK

Arrival guide – Cambridge

Arrival guide – Chelmsford

My arrival in the UK may be delayed – what should I do?

It is important that you follow University advice and UK Government advice on travel to the UK. Do keep checking your ARU email for updates.

If you have already booked flights, visit the UK Government website for the latest advice and email internationalarrivals@aru.ac.uk with your date of arrival.

Where can I find out more information?

To find out more about entering the UK, vaccinations and our plans for next trimester read our extra guidance.