Frequently asked questions

A list of the most frequently asked questions about starting your studies at Anglia Ruskin University (ARU).

September 2020

When will I receive information about arriving at ARU?

  • You can also check our pre-departure guides below. Details of your course/faculty Welcome events can be found on our welcome pages.

Pre-departure guide (part 1: Planning your arrival)

Pre-departure guide (part 2: Arriving and Living in the UK)

How do I reserve a place on the International & EU Orientation Programme?

  • International Orientation will be fully online this September, available from 7 September. You must be registered to access Orientation.

How can I travel form the airport to ARU?

  • We are expecting students to be arriving on a number of different days over the next few weeks. Therefore, there will not be an airport pick up service for September 2020. Please find all of the travel options on part 2 of the pre-departure guides below.  

When can I move into University accommodation?

  • After you have accepted your offer of accommodation our Residential Service office will inform you when you can move into your accommodation. 

What happens if I arrive at my University provided accommodation outside the hours of 9am-5pm?

  • If possible try your best to arrive between 9am-5pm. If you know you will be arriving before after 5pm contact our Residential Service office so that arrangements can be made for you to collect your keys. If you unexpectedly arrive out of these hours (for example, if your plane is delayed) then you should go to our Security Office on campus, or call +44 (0)1245 495918. Use +44 outside the UK or the (0) in the UK before dialling the number.

How do I open a UK bank account?

  • Only after you have fully registered can you open an account, guidance will be given during orientation.

How can I get my student email address?

  • Once you have registered/enrolled you will be able to access your ARU email account.

How do I complete my registration with ARU?

  • Closer to enrolment date we send you a user name and password so that you can register online before you arrive. Within five days of completing your registration you can see your timetable. If you download our ARU app you can see your timetable on your phone or tablet device.

How do I register with the police?

  • Some students from outside the European Economic Area are required to register with the police on arrival. Your visa in your passport will clearly indicate if police registration is necessary for you. If so, upon your arrival in the UK, you must register with the police within seven days, the International Office will help you. See our pre-departure guides for more information.

Pre-departure guide (part 1: Planning your arrival)

Pre-departure guide (part 2: Arriving and Living in the UK)

My arrival in the UK may be delayed – what should I do?

  • Make your travel plans as soon as possible so that you have time to  settle into the UK. It is important that you arrive in time for the start of teaching during week commencing 21 September. If you think you may be delayed, please let us know your date of arrival by emailing