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On this page you'll find answers to a number of questions that our students ask about finance, including tuition fee payment and setting up payment plans.
There are two ways to pay: online, with a credit or debit card or by bank transfer.
Visit aru.ac.uk/webpayments to pay online.
If you'd like to pay by bank transfer, our bank account details are:
Barclays
40/41 High Street
Chelmsford
Essex CM1 1BE
Account name: Anglia Ruskin University
Sort code: 20-20-35
Account number: 40116890
Swift code: BARCGB22
IBAN number: GB66 BARC 202035 401168 90
Our secure-server software encrypts all sensitive information using industry-standard technology.
We accept most major debit and credit cards. However, we do not accept Diners Club cards, due to the high rates of commission charged.
Please also be aware that some cards such as Electron cannot be used for online transactions – your bank will advise you if your card is subject to such restrictions.
If after entering your card details, and selecting the proceed button, you are advised 'Authorisation has failed', there are several reasons why this may have happened.
If your card is declined you can try again, but for security reasons, your bank will normally allow only three consecutive attempts, after which the card may then be blocked for the rest of the day. Only your bank can tell you – the cardholder – why your card has been declined.
All payments made via the Online Payment System update the screens as soon as the payment is authorised. Staff in our Finance Department will enter the payment to the appropriate invoice once this has cleared in our bank account, which will take around two working days.
You should receive an automated email showing what payments are scheduled each time this is updated. If you have additional queries please contact fees@aru.ac.uk.
If you want to move a payment to an earlier date please contact fees@aru.ac.uk.
If you wish to delay a payment by less than five days it is not necessary to contact us; the payment system will automatically try to retake your card payment five days after the initial attempt. You will not be penalised for this and there will be no late payment charge.
If you want to change the dates your rent payments are due, please contact moneyadvice@aru.ac.uk.
If you want to change any other payments, please contact creditcontrol@aru.ac.uk.
To update your card details, visit https://payments.anglia.ac.uk/customer-card-update. You will need to enter the email address linked to your payment plan.
Payments are set up on your card details, not your bank account details. You will need to update the record with your new card details, or your payment will not go through.
If you make a payment online you should automatically be sent a receipt. If you require a receipt to be sent to you at a later point please contact fees@aru.ac.uk. We will not be able to provide a receipt until the payment is showing on your account, which will take around two working days.
If you make a payment by bank transfer in the days before you recurring card payment is due this will result in a duplicate payment. It will take several days for a bank transfer to arrive in our bank account, be added to your account, and for us to cancel your automated recurring card payment. Therefore, it is preferable to wait for the recurring card payment and not also send a bank transfer.
Yes; you can pay for some things in instalments, including university accommodation and tuition fees.
You can set up a tuition fee instalment plan on our payment portal, or when you register as a student.
To update your card details, visit https://payments.anglia.ac.uk/customer-card-update. You will need to enter the email address linked to your payment plan.
Please email fees@aru.ac.uk or call us on 01245 683190.
Please contact the credit controller for your faculty.
You can find information regarding our refund process online.
Tuition fees are due for payment when you register as a student. You don't have to pay in full: you can set up a payment plan and pay in instalments. You'll need a credit or debit card to do this.
If a sponsor, employer, government or agency is funding your tuition fees, please send us evidence of sponsorship. You can email a scanned copy to fees@aru.ac.uk. Please note that the sponsor letter should be on letter headed paper and explicitly state:
Please note that your sponsor will have 30 days to pay. You will need to pay any fees that are not covered by your sponsor.
If you're an undergraduate student your student loan (Tuition Fee Loan) will be paid directly to Anglia Ruskin University, to cover your tuition fees. If your tuition fee loan has been approved this should show when you register as an ARU student. Just select that you agree that the course fee is correct to complete your registration. If your funding is not showing on your registration task please select I Do Not Agree. You will need to provide your student support number (SSN) or customer reference number (CRN) to complete your registration.
If you're a postgraduate student your loan or funding will be paid directly to you. It's your responsibility to pay the University for your tuition fees. You can set up a payment plan when you register as an ARU student.
It can take up to six weeks to process student loan applications, so we recommend applying as early as possible. You can amend or cancel your application if your plans change.
Most international students will need to pay a deposit of £4,000.
If you're taking our Legal Practice Course, we'll ask you to pay a deposit of £350.
Deposits are deducted from your remaining tuition fees.
Our Professional Career Development Loan (PCDL) number is 3354.
Visit our accommodation pages for full details on paying for your accommodation, including advanced rent payments and deposits.
Log in to your library account and select 'Fines and fees'.
You can also pay in person at your campus library. Our library staff will be able to answer questions about library fines.
There's a cost of £10 for replacement cards. Visit our Online Store to make a payment.
After you've paid, you can collect a new student ID card from your campus iCentre.
If your particular question isn't answered here, give our Income Team a call on 01245 683190 (Monday-Thursday 8.30am-4.45pm, Friday 8.30am-4.15pm) or email fees@aru.ac.uk