Two mobile phone screens showing the SafeZone app

We care about the safety and wellbeing of our students and staff, so we've introduced the SafeZone app to give you quick and easy access to ARU security and first aid, should you need it.

Download our SafeZone app

Visit to download the free app to your phone.

SafeZone makes it easy for you to get help or request assistance any time you're on campus or in University-owned student accommodation. It works 24/7 and will connect you directly with our Security Services team if you need first aid, have an emergency or want to report something.

The app is used by universities around the world. You can find out more about its features by visiting

If you have any feedback on the app, or the information and services we provide, email

Your personal safety

It goes without saying that you'll want to enjoy your time at university. Our cities – Cambridge, Chelmsford and Peterborough – are safe places to live but we'd always recommend being aware of your surroundings and and making sure you and your friends look out for each other.

Here are some tips for staying safe.

  • Plan your evening out and how to get back home safely. Keep a note of a reliable taxi firm handy and make sure you have enough money for the fare.
  • It’s always advisable after dark to walk with a group of friends or to get a licensed taxi. If you must walk alone, let a friend know the route you will be taking and what time you expect to arrive. Use well-lit roads and avoid shortcuts.
  • Avoid the risk of your drink getting ‘spiked’ when in a public place: never leave your drink unattended and never accept a drink unless it is poured or opened in your presence. If you get worried or begin to feel strange, ask a friend or a member of staff for help; don’t wander off.
  • Watch your bags, wallet, phone, laptop and any other valuables.
  • Keep the amount of cash you carry to a minimum.
  • Always be aware of your surroundings and remain alert. If you're worried, move to a place where there are more people around.
  • Don’t advertise new goods or valuables by leaving them, or their boxes, in view.
  • Close your windows and lock your doors every time you leave home. Always keep your accommodation secure even if you are out for only a few minutes.
  • Always lock your bike if you have one.
  • Bills and bank statements are useful to criminals who would like to spend your money. Keep them – and your bank cards – safe.
  • Be vigilant when using cash machines.
  • If you're bringing any high-value items with you to university, make sure they're fully insured.

Additional safety information for students

Living in a new city or country is exciting, and we hope you enjoy settling into your new life here at ARU. For those of you who have come to the UK to study, you may notice that some of our laws and customs are different to your home country.

While emergencies are rare, it's important to know who to contact if they do happen.

Emergencies on campus

There's security 24 hours a day, seven days a week on our Cambridge and Chelmsford campuses. Our security team also supports students and staff in Guild House, Peterborough and Eastwood House, Chelmsford.

Our security team can be reached on:

  • 6666 (from an ARU telephone)
  • 01223 417734 (Cambridge)
  • 01245 683628 (Chelmsford).

Calling the emergency services 

Call 999 to contact the fire brigade, police or ambulance service. The call is free.

You will be asked whether you want the fire service, ambulance or police. In a medical emergency, ask for an ambulance. You will be asked to give your phone number, name and address.

You should only call 999 in the case of a genuine emergency.

Medical accident or emergency

If you need urgent medical treatment, but you are well enough to travel, you can go to a hospital with an Accident and Emergency department (A&E). These departments are open 24 hours a day and can help you if you have a serious illness or injury.

111 medical service

If you need medical help, but it is not an emergency, telephone 111. This is operated by the NHS (state healthcare) and you will be directed to the local service that can help you best. The call is free, including from mobile phones.


The police in the UK are here to assist you. Their role is to protect you and your property, and prevent crime, along with bringing people to justice.

Police in the UK don’t routinely carry fire arms. If questioned by police you should always remain calm and be polite. If you’re an international student, please remember that being charged for an offence and receiving a penalty in the UK can affect any future visa applications to stay in or return to the UK.

101 police service

You can telephone 101 when you need to report something to the police, but it's not an emergency – for example, if you have had property stolen. The call is free, including from mobile phones.

If you're affected by any crime and would like to talk to someone, please remember that our Student Services Team is here to help. Call 01245 686700 or email

Your health and wellbeing

While you're studying or working at ARU, our counselling, chaplaincy and advice services are always here to help.