You'll find this information useful if you're currently living in the Student Village, Peter Taylor House, Swinhoe, Anastasia House, Collier Road or any of our University houses.
If you live somewhere else, speak to staff in your accommodation or check your residents' handbook.
All our accommodation is fully equipped with fire alarm systems and fire fighting equipment for your safety. You should play an active role in ensuring that fire alarms and equipment are not tampered with, abused, and that you are not put in any unnecessary danger.
You should ensure that you are familiar with the location of the fire exits, fire evacuation notices and equipment, spend a few minutes of your time familiarising yourself with these notices and operational instructions.
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We recommend that you register with a doctor (GP) as soon as possible after you join ARU.
In Cambridge there's a Medical Centre on campus.
In Chelmsford, the GP surgery is next to the Student Village at Rivermead Gate Medical Centre.
Other local health services can be found on the NHS website.
If you become ill, contact your GP surgery during their opening times, or dial 111. 111 is the NHS helpline, open 24 hours a day, every day. If you need an ambulance dial 999. Calls to 111 and 999 are free from landlines and mobile phones.
You can get help from ARU's Counselling and Wellbeing Team. During office hours please call 01245 686700.
Out-of-hours helpline: call the Samaritans on 116 123 or visit www.samaritans.org. The service is available 24 hours. Samaritans can help with a range of issues including bereavement, relationship problems, loneliness, isolation and stress.
Please contact University Security (Cambridge: 01223 698368, Chelmsford: 01245 686666) if the crime has happened on campus or in a University-managed property; they can assist you.
You can also call the police on 999 regardless of the location of the crime.
For non-urgent reporting of crime, call your local police station on 101.
If you lose your electricity supply between 8.30am–5.30pm, please contact the Facilities Helpdesk on 01245 686464. We'll arrange for someone to come out to you.
If you lose electricity outside of these times, please contact your Residential Assistant or ARU Security.
If you smell gas between 8.30am–5.30pm, please contact the Facilities Helpdesk on 01245 686464. We'll arrange for someone to come out to you.
If you smell gas outside of these times, please contact your Residential Assistant or ARU Security who will deal with the situation. You can also contact the Gas Emergency Service directly on 0800 111 999.
In the event of a gas leak:
If you see a flood or leak between 8.30am–5.30pm, please contact the Facilities Helpdesk on 01245 686464. We'll arrange for someone to come out to you.
Outside of these times, please contact your Residential Assistant or ARU Security who will assist you.