All our accommodation is fully equipped with fire alarm systems and fire fighting equipment for your safety. You should play an active role in ensuring that fire alarms and equipment are not tampered with, abused, and that you are not put in any unnecessary danger.
You should ensure that you are familiar with the location of the fire exits, fire evacuation notices and equipment, spend a few minutes of your time familiarising yourself with these notices and operational instructions.
Whilst you are studying at Anglia Ruskin, we recommend that you register with a doctor (GP) as soon after your arrival as possible. The Cambridge campus has a Medical Centre and the closest GP practice in Chelmsford is the Rivermead Gate Medical Centre. Other local health services can be found on the NHS website.
If you become ill, you should contact your GP surgery during their opening times, or use the services of NHS 111 and their 24-hour telephone helpline: 111, which is open 365 days a year. Calls are free from landlines and mobile phones. If you need an ambulance and paramedic team, dial 999.
You can get help from the University’s Counselling and Wellbeing Team. During office hours please call 01245 686700.
We have an out-of-hours helpline for any mental health matters or concerns you may have. The service is available 24 hours They can help with a range of issues for which you may need support including bereavement, relationship problems, loneliness, isolation and stress.
Out-of-hours helpline: Please call the Samaritans on 116 123 or visit their website: www.samaritans.org.
Please contact University Security (Cambridge: 01223 698368, Chelmsford: 01245 686666) if the crime has occurred on campus or in University managed property; they can assist you. You can also call the police on 999 regardless of the location of the crime.
If you lose your electricity supply between the hours of 8.30am and 5.30pm please contact the Facilities Helpdesk on 01245 686464, who will arrange for someone to come out to you. If you lose electricity outside of these times please contact your Residential Assistant (contact details are also on display in your property) or University Security (Cambridge: 01223 698368, Chelmsford: 01245 686666) who will assist you.
If you can smell gas between the hours of 8.30am and 5.30pm, please contact the Facilities Helpdesk on 01245 686464 who will arrange for someone to come out to you. If you smell gas outside of these times please contact your Residential Assistant (contact details are also on display in your property) or University Security (Cambridge: 01223698368, Chelmsford: 01245 686666) who will deal with the situation. You can also contact the Gas Emergency Service directly on 0800 111 999.
In the event of a gas leak:
If you see a flood or leak between the hours of 8.30am and 5.30pm, please contact the Facilities Helpdesk on 01245 686464 who will arrange for someone to come out to you. If a flood or water leak occurs outside of these times please contact your Residential Assistant (contact details are also on display in your property) or University Security (Cambridge security: 01223 698368417734, Chelmsford security: 01245 686666) who will assist you.