Faculty:Faculty of Business and Law
School:Economics, Finance and Law
Location: Chelmsford
Areas of Expertise: Business, management and leadership , Accounting and Finance
Research Supervision:Yes
Dr Teng Teng is a Senior Lecturer in Supply Chain Management in our Faculty of Business & Law. Previously, she worked as a teaching assistant and module activities designer covering MA, MSc and Global MBA courses at Durham University Business School.
Teng’s main research interests are in the fields of operations management, supply chain integration, operational performance, the business value of information systems, service supply chain, service quality, and the recourse-based theory.
Her current research projects include the impact of IS capabilities on operational performance, empirical investigation of supplier and customer integration in service sectors, and service operational performance.
Teng has three current PhD students, acting as primary supervisor. Teng’s supervision areas include supply chain management, operations management, technology and information management.
Working papers
Teng, T. 2015. The Relationship Between IS Capabilities, Customer iItegration, and Service Quality: A Process-Level Empirical Analysis.
Teng, T. 2015. Integrating Customer Resources in Services: Elements, Processes and Firm Performance
Teng, T. and Tsinopoulos, C. (2017). “Effect of IS capabilities on service quality: the mediating role of customer collaboration”. 24th Annual Conference of European Operations Management Association (EurOMA), Edinburgh, UK.
Teng, T. and Tsinopoulos, C. (2016). “The relationship between IS capabilities, customer integration, and service quality: A process-level empirical analysis”. 23rd Annual Conference of European Operations Management Association (EurOMA), Trondheim, Norway.
Teng, T. and Tsinopoulos, C. (2015). “The relationship between IS capabilities, customer integration, and service quality: A process-level empirical analysis”. 22nd Annual Conference of European Operations Management Association (EurOMA), Neuchâtel, Switzerland.
Teng, T. and Tsinopoulos, C. (2014). "Understanding the link between IS capabilities and service quality: the role of supplier integration", 21st Annual Conference of European Operations Management Association (EurOMA), Palermo, Italy.
Teng, T. and Tsinopoulos, C. (2013). "Information Systems, Supplier Integration, and Operational Performance". 20th Annual Conference of European Operations Management Association (EurOMA), Dublin, Ireland.