Dr Teng Teng

Dr Teng Teng is a Senior Lecturer in Supply Chain Management in our Faculty of Business & Law. Previously, she worked as a teaching assistant and module activities designer covering MA, MSc and Global MBA courses at Durham University Business School.

teng.teng@aru.ac.uk

Background

Teng’s main research interests are in the fields of operations management, supply chain integration, operational performance, the business value of information systems, service supply chain, service quality, and the recourse-based theory. 

Her current research projects include the impact of IS capabilities on operational performance, empirical investigation of supplier and customer integration in service sectors, and service operational performance.

Research interests

• Supply Chain Management
• Operations Management
• Technology Management
• E-Commerce
• Recourse-Based Theory

Areas of research supervision

Teng has three current PhD students, acting as primary supervisor. Teng’s supervision areas include supply chain management, operations management, technology and information management.

• Current PhD supervision – Potential Determinants of Productivity in the Jordanian Industrial Shareholding Companies
• Current PhD supervision – Revolutionizing supply chain management with big data business analytics in retail sector
• Current PhD supervision – The Effect of system interaction on the strategic Management of organisations

Teaching

• Project Management
• Supply Chain Strategy and Operations
• Systems and Operations Management
• Business Research Methods
• Business Analytics

Qualifications

• PhD (Management), Durham University
• MSc, the University of Manchester
• BA, CUEB

Memberships, editorial boards

• European Operations Management Association (EurOMA)
• Academy of Management (Operations Management, Technology & Innovation Management)

Selected recent publications

Working papers

Teng, T. 2015. The Relationship Between IS Capabilities, Customer iItegration, and Service Quality: A Process-Level Empirical Analysis.

Teng, T. 2015. Integrating Customer Resources in Services: Elements, Processes and Firm Performance

Recent presentations and conferences

Teng, T. and Tsinopoulos, C. (2017). “Effect of IS capabilities on service quality: the mediating role of customer collaboration”. 24th Annual Conference of European Operations Management Association (EurOMA), Edinburgh, UK.

Teng, T. and Tsinopoulos, C. (2016). “The relationship between IS capabilities, customer integration, and service quality: A process-level empirical analysis”. 23rd Annual Conference of European Operations Management Association (EurOMA), Trondheim, Norway.

Teng, T. and Tsinopoulos, C. (2015). “The relationship between IS capabilities, customer integration, and service quality: A process-level empirical analysis”. 22nd Annual Conference of European Operations Management Association (EurOMA), Neuchâtel, Switzerland.

Teng, T. and Tsinopoulos, C. (2014). "Understanding the link between IS capabilities and service quality: the role of supplier integration", 21st Annual Conference of European Operations Management Association (EurOMA), Palermo, Italy.

Teng, T. and Tsinopoulos, C. (2013). "Information Systems, Supplier Integration, and Operational Performance". 20th Annual Conference of European Operations Management Association (EurOMA), Dublin, Ireland.