19 February 2021
Technology can destroy your business
A short-term personal loans provider in the UK was doing brisk business and enjoying steady growth until late 2017. The firm provided personal loans through self-employed agents who worked door-to-door across some of the poorer areas of the North. The company was low-tech, agents carried their own note books for keeping track of loans and payments. Each agent had their own geographical patch and knew their customers personally. The business was so successful that the owner was reputedly able to take out £40 million in profits over a decade.