Once you have applied, your point of contact will be your Admissions faculty team. Your faculty team is made up of a small team of Admissions Officers who have a wealth of knowledge and expertise. Please contact your Admissions faculty team if you need any advice or assistance and they will be happy to help you. If your question is not related to admissions they will be able to put you in touch with a member of staff who will be able to help.
When contacting us, please make sure you quote your Student Identity number (SID), as this will speed-up any communication. Your SID is generated on receipt of your application and is shown in the header of all our correspondence
Most of our communication is by email. Therefore, please check that any spam filters do not block emails ending in @anglia.ac.uk. If you have given a college or university email address please check you can still access it during the summer. Do check your email regularly, and respond promptly so we can process your application as quickly as possible. Also, if your email changes, please let us know immediately so we can update your details.
If we don’t have all the information we need to make a decision on your application, we will get in touch. With the request for further information, you will also be given a deadline by which you need to respond. Please reply as quickly as possible, as until we hear back from you, we won’t be able to progress your application.
Types of further information we may require include:
Certificates Educational certificates, transcripts and other supporting documentation may be needed to progress your application. These can be scanned and emailed to your Admissions faculty team.
For some courses you may be asked to supply a second reference. If you are requested to provide a second reference, it is your responsibility to contact your referee with the request. References must be from someone who has known you in a professional capacity for at least two years, for example your course tutor or line manager. We cannot accept references from relatives or friends.
Some courses require you to attend an interview. If you are invited to attend an interview it’s important that you respond by the deadline. If we don’t hear back from you, we will assume that you no longer wish to apply and your application may be withdrawn.
A decision will be made on your application once we have all the necessary information - this may include interview outcomes, test results, portfolio or written work. Once we have all the required information we aim to make a decision within five working days. This may take longer if an interview is required, or if your application has to be referred to the faculty for a decision.
If you need to attend an interview, you may not receive the decision on your application immediately afterwards. For courses with limited places, we hold interview days from November to April, and so that all prospective students are treated fairly, we will make a decision on who will be offered a place after all interviews have taken place. We will, of course, let you know the outcome as soon as possible.
We consider all applications, however places are limited and for some courses competition is strong. If we are unable to offer you a place we can provide feedback to help you in the future.
All offers (conditional or unconditional) are made on the basis that applicants will meet the current entry requirements for their course, and complete all qualifications listed on their application form before commencing their course. If you decide not to continue with a course please advise your Admissions faculty team immediately.
We operate a policy of making unconditional offers to applicants who have not yet completed their qualifications based on their predicted grades, personal statement, reference and our assessment of their ability to succeed and benefit from the course. If an applicant decides to change their subjects or withdraw from any of them, this will invalidate their offer. They must inform us of any changes so that we can issue an amended offer as appropriate.
We strongly advise that applicants complete their qualifications for a number of reasons:
Anglia Ruskin welcomes all students. If you have study support needs, such as a specific learning difficulty, a medical condition, or a disability, please do let us know. If you would like to discuss your requirements before an offer is made, or who would like to speak to a Study Support Adviser please contact: firstname.lastname@example.org
It helps to declare a disability as early as possible so that support can be arranged.
Under the terms of the Data Protection Act (1998) we may not discuss your application with a third party unless we have received written permission from you to do so. If you wish to nominate a third party to communicate with us on your behalf please email your Admissions faculty team with authorisation and their name and contact information
We welcome your comments as they help us to improve our service. If you would like to give feedback on any aspect of our service, please email: email@example.com
We always aim to give our applicants an excellent service and hope you will be very happy with our support. However if something goes wrong and you do wish to complain or appeal against our decision we have a complaints and appeals procedure. You can view this at: aru.ac.uk/admissionappeals.