Unqualified staff pass almost all patient requests to qualified personnel, considerably slowing down the response rate for resolving patient requests.
Upskilling to a hybridised medical administrator with benchmark clinical standard and empathy helps fulfil the needs of patients and offers better professional support to medical personnel. The result is a more efficient, more effective healthcare setting with happier staff and more satisfied patients.
There are many courses and training programmes available to unqualified staff in primary and secondary care receptionist settings. However, these often require a long-term commitment, delivered over many months.
The aim for this training was to utilise an intensive online delivery model, providing a benchmark standard level of understanding, knowledge and skillset, combined with 30 credits of Level 4 qualification.
The module, Introduction to Medical Administration in Healthcare, can be used by general practitioners and their practice managers to deliver standard training to all employees, whether they are new to the contemporary healthcare sector or have been working in it for some time, to ensure key skills training is achieved and the desired ethos is embedded.
Delivered via a blended (virtually all teaching online, with a face-to-face practical day and an in-person celebration event) approach, the module has provided students with an insight into the scope of practice of medical administrative roles in context, enabling administrators to develop skills relevant to a medical setting.
The online element, assessed through an e-portfolio assignment, enables learners to develop relevant skills, and discuss and reflect upon how these are aligned to personal and professional workplace targets, helping them to play a more crucial and effective role in their multi-disciplinary team.
