18 May 2017
I'm Brendan Loughlin, the ITS technical lead for all things admissions-related in ASTRA, our student records system. Areas covered by this include amongst other things: online applications, our Agent Portal, web-based Clearing and continuing professional development.
My team and I work hard to provide a good service to students and researchers here at ARU. Giving these people the best online experience we can helps to provide them with a positive journey.
Working at ARU is quite enjoyable, especially with the opportunity to work with different colleagues from across the University. The people I work with on a day to day basis are always willing to muck in and lend a hand especially when difficult, complicated or challenging tasks come up. It’s really important that we help each other out and that in itself helps to build a positive working environment. We do share a great camaraderie.
Some of my proudest moments whilst working at ARU have been the successful upgrade of the student record system, where I was the technical lead on several occasions. These upgrades are complicated and very challenging, with a very tight schedule and over 100 pages of detailed instructions to follow. Literally, if there had been a single character wrong within those 100 pages, then we wouldn’t have had a student record system! Thankfully, with good planning and attention to detail the upgrades are always successful.
I’m also honoured in the fact that ARU adopted my design for the new eVision interface, including the clean modern tiles and improved layout which, I believe, supports users in quickly finding what they are looking for. Our feedback shows that applicants and students really love it and it makes their digital experience much better.
Whilst you’re here at ARU, my advice would be to use the great training and development opportunities that are available to develop your skill set in order to keep it up-to-date.
Regardless of where you work and what you do, it’s important to make sure that you have close, amicable working relationships with your colleagues. In my experience this leads to finding better and more appropriate solutions. Also having a positive and professional approach to work, and the people you work with, is vital to a good working environment. And lots of coffee helps as well!