Support over the holidays

ARU is closed for the holiday period from the end of Friday 18 December. We re-open on Monday 4 January. But we want to reassure you that if you’re staying on campus over the festive period, our teams will be here to support you.

You’re welcome to stay and celebrate the festive period with us, and together with the Students’ Union and our Peer Wellbeing Mentors, we’ll be hosting a range of events and activities.

Join one of our Good Mood Cafes, take part in our Festive Monthly Quiz or enter one of our seasonal competitions. We’ll have activities to help support your wellbeing, so you can meet with others online and where possible, face-to-face with social distancing in place.

Keep checking the SU website for events and activities to get involved in.

Please note that many of our campus services won’t be available until we return in January. If you contact us over this time you may not get a response until we return. However, the following support and services are available.

Your wellbeing

The Counselling and Wellbeing Service is available to you over the Christmas break. They’ll be holding bookable drop-in sessions on Teams from 11am–12 noon, 21 December–4 January excluding bank holidays.

If you need emergency support please contact us as soon as possible.

Our Peer Wellbeing Mentors (other ARU students who are here to look out for your wellbeing) are also here from Friday 11 December–Monday 18 January.

The team will be available on the ARU Together page on Facebook at various times for you to talk to or ask any questions.

They’ll be running a range of free virtual activities take part in, wherever you are for the holidays. This includes events such as:

  • weekly bingo (with prizes to be won!)
  • beauty mask chill-out sessions
  • Netflix parties
  • gingerbread decorating
  • Good Mood Cafes
  • quizzes
  • chats and discussions such as a conversation about Christmas traditions from around the world
  • group study sessions.

More info and booking links will be available on the Students' Union website.

Our out of hours support page has details of other organisations who can offer support outside of these times.

Need IT help?

If you need a hand with any IT issues over the Christmas break you can call IT support 24/7 on 01245 684357.

ARU Library

The Library will be open with slightly different opening hours.

You’ll find answers to lots of useful FAQs on the Library website, or you can email the Library on and we'll get back to you in early January.

Student Services

AskARU is available online 24/7: find answers to your questions or submit an enquiry. You can also email the iCentre on and we'll get back to you in early January.

Residential Services

The Residential Service will be closed from 4.30pm on Friday 21 December until 8.30am on Monday 4 January 2021.

The ‘Help’ guides and information posters in your kitchen have lots of information that might help you with smaller issues, but please get in touch with your Residential Assistant if you are not sure what to do or if there’s an emergency.

Report non-urgent repairs:

Internet issues: contact Glide on 0333 123 0115 or 01275 793582, email or visit Glide's support pages.

Meanwhile, our campus guides have more information about local (non-University) services that are operating over Christmas:

Cambridge campus Christmas guide

Chelmsford campus Christmas guide

Starting at ARU in January?

Find everything you need on our Welcome web pages.